Remote Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent to join their remote Blended Support Team.

Key Responsibilities

• Handle inbound phone calls, emails, and live chats
• Follow guided workflows to gather and verify customer information
• Document each customer interaction within the Frontline Connection CRM

Required Qualifications

• Customer service experience
• Technical ability to install/uninstall programs and troubleshoot personal equipment
• Comfort navigating multiple computer systems simultaneously
• Prior call center experience preferred
• Basic technical support experience preferred