Remote Customer Service Agent

Job Summary

Remote Customer Service Agent, responsible for managing inbound customer interactions and providing support in a full-time, hourly position.

Key Responsibilities

• Answer inbound calls and deliver a positive, solution-oriented customer experience
• Assist with basic technical troubleshooting and initiate support tickets as needed
• Accurately document customer interactions and conduct follow-up calls to ensure resolution

Required Qualifications

• High school diploma or GED required; additional education preferred
• Prior customer service experience, particularly in call-driven environments
• Ability to troubleshoot basic technical issues independently
• Comfortable working in a remote environment with minimal supervision
• Ability to successfully complete an extensive credentialing and background check process