Remote Customer Service Agent

Job Summary

Dedicated to providing essential services, the fully remote Customer Service Agent will manage inbound calls, assist with basic technical troubleshooting, and schedule appointments while delivering a positive customer experience in a full-time hourly position.

Key responsibilities

• Answer inbound calls and provide a solution-focused customer experience
• Assist with basic technical troubleshooting and create support tickets as needed
• Document customer interactions accurately and conduct follow-up calls to ensure issue resolution

Required qualifications

• High school diploma or GED required; additional education preferred
• Prior customer service experience, especially in call-based environments
• Ability to troubleshoot basic technical issues independently
• Comfort working remotely with minimal supervision
• Ability to complete an extensive credentialing and background check process