Remote Customer Service Agent

Job Summary

Dedicated and professional, the full-time hourly Remote Customer Service Agent will manage inbound calls, assist with technical troubleshooting, and schedule appointments, all while providing a positive customer experience in a fully remote environment.

Key responsibilities

• Answer inbound calls and deliver a solution-focused customer experience
• Assist with basic technical troubleshooting and create support tickets as needed
• Accurately document customer interactions and conduct follow-up calls to ensure issue resolution

Required qualifications

• High school diploma or GED required; additional education preferred
• Prior customer service experience, especially in call-based environments
• Ability to troubleshoot basic technical issues independently
• Comfort working remotely with minimal supervision
• Ability to complete an extensive credentialing and background check process