Remote Customer Service Agent

Job Summary

Providing support for government-based programs, the full-time Remote Customer Service Agent will manage inbound calls, assist with technical troubleshooting, and schedule appointments while ensuring a positive customer experience.

Key responsibilities

• Answer inbound calls and deliver a solution-oriented customer experience
• Assist with basic technical troubleshooting and document customer interactions accurately
• Schedule appointments and conduct follow-up calls to ensure issue resolution

Required qualifications

• High school diploma or GED required; additional education preferred
• Prior customer service experience, particularly in call-driven environments
• Ability to troubleshoot basic technical issues independently
• Comfortable working in a remote environment with minimal supervision
• Ability to successfully complete an extensive credentialing and background check process