Remote Customer Service Agent

Job Summary

Providing high-level customer service solutions, the full-time Remote Customer Service Agent will manage inbound and outbound calls, assess customer needs, and document interactions while adhering to company policies.

Key responsibilities

• Manage large volumes of inbound and outbound calls while meeting sales targets and call handling quotas
• Identify customer needs and provide accurate information and solutions to ensure satisfaction
• Document customer interactions and maintain records of accounts and communications

Required qualifications

• At least 1 year of previous high-volume call center experience
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening abilities
• Familiarity with Windows and Microsoft Office, with the ability to learn new software quickly
• Ability to multitask, prioritize, and manage time effectively