Remote Customer Service Agent

Job Summary

To support a growing remote team, the part-time Customer Service Agent will manage incoming customer inquiries through text-based digital channels, handle ticket resolutions, and assist with subscription account modifications.

Key responsibilities

• Respond promptly to customer inquiries via email, live chat, and SMS regarding order statuses and product information
• Utilize helpdesk software to efficiently track and resolve incoming tickets while managing customer accounts
• Coordinate with internal teams to resolve complex order discrepancies and report recurring customer issues

Required qualifications

• 1-2 years of experience in a digital customer service or text-based support role, preferably in e-commerce
• Strong written communication skills with excellent grammar and the ability to explain technical issues clearly
• A reliable computer with at least an i5 processor and a stable high-speed internet connection
• A quiet dedicated workspace for handling customer interactions
• Comfortable using cloud-based helpdesk software and multi-channel communication tools