Remote Customer Service Agent

Job Summary

Providing frontline support for Card Services Co.'s debit card services program, the full-time Remote Customer Service Agent will assist customers with banking inquiries, fraud concerns, and cross-sell opportunities while adhering to client policies and maintaining confidentiality.

Key responsibilities

• Respond to inbound telephone inquiries from clients regarding banking questions and concerns
• Assist with issues related to retail, commercial, and online banking, including fraud and forgery
• Create and document cases for each interaction, ensuring compliance with regulatory and privacy requirements

Required qualifications

• 0-1 year of customer service experience
• Ability to commit to at least five hours on Mondays and/or Fridays each week
• Must have a personal computer with specific hardware requirements
• Completion of a mandatory paid certification program
• U.S. residency required for independent contractor eligibility