Remote Customer Service Agent

Job Summary

Dedicated and professional, the fully remote Customer Service Agent will answer inbound calls, assist with basic technical troubleshooting, and schedule appointments while delivering a positive, solution-focused customer experience in a full-time hourly position.

Key responsibilities

• Answer inbound calls and provide a positive customer experience
• Assist with basic technical troubleshooting and create support tickets as needed
• Accurately document customer interactions and conduct follow-up calls to ensure issue resolution

Required qualifications

• High school diploma or GED required (additional education preferred)
• Prior customer service experience, especially in call-based environments
• Ability to troubleshoot basic technical issues independently
• Comfort working remotely with minimal supervision
• Ability to complete an extensive credentialing and background check process