Remote Customer Service Agent

Job Summary

To support essential services, the full-time hourly Remote Customer Service Agent will answer inbound calls, assist with technical troubleshooting, and schedule appointments while working from home in a structured and supportive environment.

Key responsibilities

• Deliver a positive, solution-focused customer experience through inbound calls
• Document customer interactions accurately and conduct follow-up calls to ensure issue resolution
• Assist with basic technical troubleshooting and create support tickets as needed

Required qualifications

• High school diploma or GED required; additional education preferred
• Prior customer service experience, particularly in call-based environments
• Ability to troubleshoot basic technical issues independently
• Comfortable working remotely with minimal supervision
• Willingness to complete an extensive credentialing and background check process