Remote Customer Service Agent
Job Summary
Dedicated to providing essential support, the full-time hourly Remote Customer Service Agent will assist individuals with government-based programs by answering inbound calls, troubleshooting technical issues, and scheduling appointments, all from a fully remote environment.
Key responsibilities
- Answer inbound calls and deliver a positive, solution-focused customer experience
- Assist with basic technical troubleshooting and create support tickets as needed
- Accurately document customer interactions and conduct follow-up calls to ensure resolution
Required qualifications
- High school diploma or GED required (additional education preferred)
- Prior customer service experience, especially in call-based environments
- Ability to troubleshoot basic technical issues independently
- Comfort working remotely with minimal supervision
- Ability to complete an extensive credentialing and background check process
Complete Job Description
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