Remote Customer Service Agent

Job Summary

Delivering exceptional customer service, the full-time Remote Customer Service Representative will assist inbound callers with their wireless accounts, process orders, and troubleshoot concerns while working in a supportive remote environment.

Key responsibilities

• Handle inbound calls from customers seeking assistance with their wireless accounts
• Utilize product knowledge to troubleshoot issues and provide solutions efficiently
• Process orders and update customer records while maintaining a positive attitude

Required qualifications

• Minimum of 1 year of customer service or sales experience, with at least 6 months in a virtual call center
• Availability for 12 weeks of paid training and flexible 8-hour shifts, including weekends and holidays
• Must be at least 18 years old and possess a GED or High School Diploma
• Legally permitted to work in the United States and pass a background screening
• Reside in one of the specified states: Alabama, Georgia, North Carolina, South Carolina, Texas, Wisconsin, or Iowa