Remote Customer Service Agent

Job Summary

Supporting a major travel and hospitality program, the full-time Remote Reservations Customer Service Agent will assist customers with creating and managing reservations, answering inquiries about lodging and dining, and resolving guest concerns in a fast-paced remote environment.

Key responsibilities

• Manage customer reservations and provide detailed information on travel-related inquiries
• Assist with lodging, dining, and ticket-related requests while ensuring guest satisfaction
• Resolve guest concerns professionally and help customers make informed travel decisions

Required qualifications

• 0-1 year of experience in customer service, preferably in travel or hospitality
• Ability to work at least 10 hours per week, including weekend intervals
• Must have a Windows 11 computer and a hardwired USB VOIP headset
• Successful completion of certification requirements, including knowledge checks and assessments
• Dependable home workspace and comfort with being on camera during certification activities