Remote Customer Service Agent

Job Summary

To support a growing team, the full-time Remote Customer Service Agent will manage inbound calls from travelers, assist with itinerary management, and provide comprehensive information about products and policies while working remotely.

Key responsibilities

• Handle a high volume of inbound calls, assisting customers with reservations and updates
• Follow up on customer requests through emails and outbound calls, documenting interactions in assigned programs
• Work across multiple platforms efficiently to manage inbound calls and meet performance metrics

Required qualifications

• 2+ years of experience in a call center environment handling customer service calls
• 1+ years of remote work experience, preferably starting and training remotely
• Proficiency in an unscripted environment
• Must have a hardwired internet connection (Wi-Fi not permitted)
• Availability to work specified training and production schedules