Job Summary

A retail company is seeking a Remote Customer Service Agent in Charlotte.

Core Responsibilities of this position include:

• Addressing customer questions and concerns regarding products and delivery
• Reviewing alternative solutions if an item is out of stock
• Successfully negotiating and appeasing customers using a variety of methods

Required Skills:

• High School diploma or GED
• 1 – 2 years previous customer service experience
• Experience in a performance-based or metric-driven environment
• Ability to complete mandatory paid training for 3 weeks
• Strong ability to communicate both verbally and written with capable data entry skills