Job Summary

A healthcare company is seeking a Remote Customer Service and Claims Representative in the Sharonville Area.

Core Responsibilities Include:

• Answering incoming phone calls from customers and identify the customer needs
• Asking appropriate questions and actively listening to identify specific questions or issues
• Owning problems through to resolution on behalf of the customer

Qualifications Include:

• Ability to attend onsite training classes and attend onsite meetings
• At least a high school diploma or GED OR 10 years of equivalent working experience
• Ability to quickly build rapport and respond to customers in a compassionate manner
• Ability to listen skillfully, collect information, determine requests and identify needs
• Proficient in translating healthcare-related jargon and processes into simple instructions