Job Summary

A provider of telehealth services is seeking a Remote Customer Service and Support Manager.

Core Responsibilities Include:

• Overseeing the front line technical and customer service team members
• Assisting in closing Tier I and Tier II tickets
• Creating action plans to address and improve customer satisfaction results

Position Requirements Include:

• Prior experience using Salesforce or another CRM solution
• Experience using GSuite products including Google Docs, Google Sheets, Google Slides
• High speed internet sufficient to support video conferencing
• Experience with skill-based routing
• Thorough understanding of call center metrics