Job Summary
Are you considered the technical expert for electronics and appliances in your home?
Do friends ask you to help set up a new TV, entertainment equipment, or big appliances?
Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Join our Transcom family as a Work At Home Agent!
In this role, you'll be the friendly voice of our client to help their customers with smartphones, televisions, or large appliances. As a technical support representative, you'll listen to the caller and use your technical expertise to answer questions about those products and services to find solutions - all while using your top-notch customer service skills.
We've got an exciting career opportunity for you, if you can:
Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions
Calmly provide conflict resolution and navigate frustrated customer situations
Work in a highly structured environment with strict adherence to your full-time schedule
Help inbound callers in a fast-paced, high-volume, and sometimes stressful environment
Work at a desk and wear an approved headset for the duration of a full-time schedule
Work independently with discipline and motivation to succeed in a virtual environment
What's In It For You?
Permanent position as a Transcom employee (not an independent contractor)
Improved Work / Life balance with paid time off (PTO)
Health Benefits for you and your family, including: medical, dental, vision, FSA, and more
401(k) Investment options with employer match opportunities
In addition to the hourly wage, earn monthly performance bonuses
100% work at home, including training
Ability to develop your skills and grow your career
An opportunity to work for a company passionate about people
Requirements
18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts including evenings, weekends, and holidays
Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
Strong computer knowledge, including ability to accurately type at least 30 wpm
Excellent English written and verbal communication skills
Courteous and friendly with high level of professionalism
Willingness to follow procedures and adhere to policies
Able to multitask applications while talking to customers on the phone
Able to thrive in a fast-paced work environment
Able to actively listen to customer needs and demonstrate empathy
Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged setting.
Experience in a technical support role or troubleshooting technical issues preferred
Previous call center and/or work from home experience preferred
*Must live and work in one of the following states:
AL, AR, AZ, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MO, MS, NE,
NM, NV, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI
Home Office Requirements
Secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift.
Reliable DSL or Cable Internet
Connection must be hardwired into a modem/router via ethernet
(Dial up, Wireless or Satellite internet service cannot be used)
Minimum download speed 5 Mbps
Minimum upload speed 1 Mbps
Ping less than 100 ms
Ability to provide a wired USB headset
A windows desktop or laptop that meets below minimum requirements:
Minimum CPU Clock Speed - 1.5 GHz (1500mhz)
Compatible processor (2 cores of higher)
Incompatible Intel processors (Celeron & Pentium D)
Incompatible AMD processors (Athlon X2 & Sempron)
Mobile Processors (denoted as M) are incompatible
Minimum Memory - 4GB RAM
Storage - Hard drive must have at least 10GB of free space
Ports - Minimum 1 USB 2.0 port
Webcam (required for training and internal meetings)
About Transcom
Transcom is an innovative global leader specializing in providing outstanding customer experiences. We are passionate about creating smarter people experiences, everyday. We provide customer service, sales, and technical support solutions to some of the biggest international brands via 50 global contact centers in 22 countries and our vast network of remote agents throughout the United States and Canada. Our Work From Home employees live and work across 32 states and 6 provinces in North America.
We are passionate about people and look forward to meeting you!
