Remote Customer Service Associate

Job Summary

A company is looking for a Remote Customer Service Associate to support clients with financial transactions.

Key Responsibilities

• Receive inbound calls from bank partners, merchants, and cardholders, addressing inquiries and resolving issues
• Provide an exceptional customer experience through active listening and effective communication
• Support multiple product lines and participate in training to enhance career growth and compensation

Required Qualifications

• Must reside in the state of Nebraska
• Minimum of one year of experience in a customer-facing role within a Call Center or Financial Services environment
• Ability to maintain a quiet and secure working environment for effective call management
• High School diploma or equivalent
• Internet connectivity requirements including Ethernet connection with specific speed thresholds