Remote Customer Service Associate
Job Summary
Providing exceptional customer service remotely, the full-time Remote Customer Service Associate will assist business merchants with account maintenance, transaction inquiries, and online navigation while leveraging their expertise to resolve various customer issues.
Key responsibilities
- Assist with account details, including maintenance, billing inquiries, and processing fees
- Validate credit card information and verify deposit/funding details
- Educate customers on online self-service tools and assist with account web portal navigation
Required qualifications
- Minimum of one year of experience in a customer-facing role, preferably in financial services or technology support
- Understanding of basic financial transaction processing and payments
- Proficient in internet navigation and web applications
- Quiet and secure home working environment free from distractions
- 2.0 Mbps
Complete Job Description
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