Job Summary
A customer services provider has a current position open for a Remote Customer Service Client Results Associate in Scottsdale.
Candidates will be responsible for the following:
- Partnering with program and cross-functional teams to support the growth of the client business
- Delivering a consistent, excellent customer experience to the Agent community by personalizing interactions
- Providing real-time support to Agents by utilizing resources to quickly answer on-call questions
Applicants must meet the following qualifications:
- Bachelor’s degree or equivalent years of work experience required
- 1+ years of contact center/BPO experience or comparable customer service-related work experience
- Mastery of computer basics with an affinity towards technical systems
- Functional proficiency in Microsoft products to include Outlook, Word, Excel, and PowerPoint
- Excellent oral and written communication skills
- Ability to display sound critical thinking and root cause analysis skills
