Remote Customer Service Client Results Associate in Scottsdale

Job ID: Available for Members

Location: Arizona

Compensation: To Be Discussed

Staff Reviewed: Tue, May 26, 2020

This job expires in 27 days

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A customer services provider has a current position open for a Remote Customer Service Client Results Associate in Scottsdale.

Candidates will be responsible for the following:

  • Partnering with program and cross-functional teams to support the growth of the client business
  • Delivering a consistent, excellent customer experience to the Agent community by personalizing interactions
  • Providing real-time support to Agents by utilizing resources to quickly answer on-call questions

Applicants must meet the following qualifications:

  • Bachelor’s degree or equivalent years of work experience required
  • 1+ years of contact center/BPO experience or comparable customer service-related work experience
  • Mastery of computer basics with an affinity towards technical systems
  • Functional proficiency in Microsoft products to include Outlook, Word, Excel, and PowerPoint
  • Excellent oral and written communication skills
  • Ability to display sound critical thinking and root cause analysis skills