Job Summary

A customer service consulting firm needs applicants for an opening for a Remote Customer Service Delivery Team Manager.

Individual must be able to fulfill the following responsibilities:

• Record and maintain the team’s individual and overall performance for reporting purposes
• Develop, manage, and monitor clients’ KPIs and drives the team to meet client expectations
• Participate in hiring and selection process to ensure the right ninjas meet our clients’ profiling requirements

Qualifications Include:

• Supervisory / management experience in a Call Center/BPO Setting
• 2+ years related experience and/or training; or equivalent combination of education and experience
• Experience in budget, forecasts, and expense management desired
• Assertive self-starter who can work independently, yet function in a team environment
• Ability to lead and supervise in a fast-paced, rapidly changing environment
• Ability to manage a diverse workforce