Job Summary

A retail company needs applicants for an opening for a Remote Customer Service Help Desk.

Must be able to:

• Meet and maintain department production standards
• Handle escalated calls upon request and follows up on customer issues
• Provide support and teaching to call center and cyber agents and retail associates

Skills and Requirements Include:

• Excellent oral and written communication skills
• Ability to communicate clearly and effectively, both written and verbal, to a varied audience
• Good problem-solving skills and decision-making abilities
• Strong organizational skills - must be capable of multi-tasking duties
• High School Diploma or GED
• 1 to 3 years Retail and/or Contact Center