Job Summary
A brick-and-mortar retail and e-commerce company is seeking a Remote Customer Service Help Desk Representative.
Core Responsibilities of this position include:
- Providing support and teaching to call center and cyber agents and retail associates
- Handling escalated calls upon request and follows up on customer issues
- Identifying and tracking questions/trends and communicates information to various internal partners
Skills and Requirements Include:
- Excellent oral and written communication skills
- Ability to communicate clearly and effectively, both written and verbal, to a varied audience
- Good problem-solving skills and decision-making abilities
- Aptitude for understanding and utilizing a wide array of resources and policies
