Job Summary
An insurance company needs applicants for an opening for a Remote Customer Service ISM Work Force Management Analyst.
Candidates will be responsible for the following:
- Communicating team absence and time off trends
- Managing changes to scheduling to ensure adequate daily resource coverage
- Maintaining attendance report of all attendance instances
Applicants must meet the following qualifications:
- 2-3 years of experience, preferably in Workforce Management/Scheduling in contact centers
- Ability and willingness to learn new software applications
- Serve as a subject matter expert and backup to peers on your team for technology solutions
- Proven ability to prioritize and execute projects quickly and get things done
- Comfortable asking questions and a willingness to learn
- Highly organized with a focus on accuracy, timely, and adaptable to work independently with minimal supervision
