Remote Customer Service Management Advisory Solution Architect

Job ID: Available for Members

Location: Florida, Georgia, North Carolina

Compensation: To Be Discussed

Posted: Wednesday, February 28, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: Frequently

Travel Requirements: Field Travel Required, Some Travel

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A company that provides business development services has a current position open for a Remote Customer Service Management Advisory Solution Architect.

Core Responsibilities of this position include:

  • Supporting product sales as a customer service management technical and domain expert
  • Developing and maintaining a showcase of re-usable Customer Service Management solutions
  • Achieving quarterly and annual goals assigned by management

Must meet the following requirements for consideration:

  • A high degree of passion, energy, drive and willingness to travel
  • Pre-sales solution consulting, sales engineering or professional services experience in the CSM or CRM software industry
  • Experience configuring and customizing customer service applications such as Salesforce Service Cloud
  • Technical experience integrating CRM with CTI, workforce management and other customer service technologies
  • Good understanding of contact center operations and the customer experience domain
  • Experience speaking with both business and technical customers at all levels