Job Summary
A company that provides business development services has a current position open for a Remote Customer Service Management Advisory Solution Architect.
Core Responsibilities of this position include:
- Supporting product sales as a customer service management technical and domain expert
- Developing and maintaining a showcase of re-usable Customer Service Management solutions
- Achieving quarterly and annual goals assigned by management
Must meet the following requirements for consideration:
- A high degree of passion, energy, drive and willingness to travel
- Pre-sales solution consulting, sales engineering or professional services experience in the CSM or CRM software industry
- Experience configuring and customizing customer service applications such as Salesforce Service Cloud
- Technical experience integrating CRM with CTI, workforce management and other customer service technologies
- Good understanding of contact center operations and the customer experience domain
- Experience speaking with both business and technical customers at all levels
