Job Summary
A customer-focused provider of mortgage services needs applicants for an opening for a Remote Customer Service Mortgage Associate I in Jacksonville.
Core Responsibilities Include:
- Adapting to customer needs with creative problem solving
- Processing payoff statement quotes and help borrowers navigate loan maintenance requests
- Resolving mortgage research items and document each customer interaction in the servicing system
Applicants must meet the following qualifications:
- High school diploma or
- State accepted equivalency
- Must be able to properly resolve mortgage research items and document each customer interaction in the servicing system
- Must be able to navigate multiple computer systems to process data and verify information
- Customer resolution driven
- Excellent vocal communication
