Job Summary
A call center has an open position for a Remote Customer Service Quality Assurance Representative in Port Saint Lucie.
Core Responsibilities of this position include:
- Accurately performing observations on recorded or live agent calls
- Determining whether agents are using proper procedures
- Completing all work assignments within deadlines given
Position Requirements Include:
- Must be at least 18 years old
- 6 plus months experience as an inbound call center customer service representative
- 6 plus months experience as a mentor, trainer or acting supervisor
- 6 plus months of previous quality assurance experience
- Analytical and problem solving skills
- Ability to analyze and identify agent trending
