Job Summary
A business process transformation company is filling a position for a Remote Customer Service Quality Assurance Specialist.
Individual must be able to fulfill the following responsibilities:
- Oversee and manage performance and service quality to guarantee customer satisfaction
- Relay important information in the form of timely and accurate reports
- Understand customer needs, resolve issues, and meet expectations
Applicants must meet the following qualifications:
- QA experience
- Ability to work in MS Office
- Ability to work in a fast-paced environment
- Ability to be pro-active in developing trust and professional rapport with employees and team members
- Able to interpret data, identify trends, and make suggestions for improvements
