Remote Customer Service Quality Assurance Specialist

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Oct 01, 2020

This job expires in 9 days

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A business process transformation company is filling a position for a Remote Customer Service Quality Assurance Specialist.

Individual must be able to fulfill the following responsibilities:

  • Oversee and manage performance and service quality to guarantee customer satisfaction
  • Relay important information in the form of timely and accurate reports
  • Understand customer needs, resolve issues, and meet expectations

Applicants must meet the following qualifications:

  • QA experience
  • Ability to work in MS Office
  • Ability to work in a fast-paced environment
  • Ability to be pro-active in developing trust and professional rapport with employees and team members
  • Able to interpret data, identify trends, and make suggestions for improvements