Remote Customer Service Quality Assurance Specialist I

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, May 18, 2021

Job Category: Quality Assurance

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A research company has a current position open for a Remote Customer Service Quality Assurance Specialist I.

Individual must be able to fulfill the following responsibilities:

  • Analyze survey results for improving communication process
  • Serve as a resource and escalation point for all lines of business
  • Upload communications to system after obtaining necessary approvals

Position Requirements Include:

  • Associate’s Degree preferred or equivalent relevant experience
  • 2-5 years of experience in call center, quality control, quality assurance and/or training
  • Experience with quality assurance program creation or execution
  • Experience with call center call monitoring/recording software
  • Exceptional customer service and problem-solving skills
  • Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language

COMPLETE JOB DESCRIPTION

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