Job Summary

A research company has a current position open for a Remote Customer Service Quality Assurance Specialist I.

Individual must be able to fulfill the following responsibilities:

• Analyze survey results for improving communication process
• Serve as a resource and escalation point for all lines of business
• Upload communications to system after obtaining necessary approvals

Position Requirements Include:

• Associate’s Degree preferred or equivalent relevant experience
• 2-5 years of experience in call center, quality control, quality assurance and/or training
• Experience with quality assurance program creation or execution
• Experience with call center call monitoring/recording software
• Exceptional customer service and problem-solving skills
• Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language