Remote Customer Service Representative

Job Summary

A company is looking for a Remote Full Time Customer Service Representative.

Key Responsibilities:

• Answer phones and assist with inquiries from patients, facilities, payers, and patients
• Set up payment plans and contact patients regarding their payment plan
• Maintain strict confidentiality of patient information and follow HIPAA regulations

Qualifications:

• Minimum of 1 year of Customer Service/Call Center experience, preferably in the medical or healthcare field
• Knowledge of Explanation of Benefits (EOBs) is preferred
• Detail-oriented, self-motivated, problem solver, and team player
• Ability to navigate multiple computer screens and browsers quickly and accurately
• High School diploma or equivalent (GED), continuing education preferred