Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative in a remote Call Center environment.

Key Responsibilities

• Answer heavy call volume in a remote call center environment
• Address patient questions and concerns in a friendly and empathetic manner
• Determine resolutions to customer issues while adhering to client rules and expectations

Required Qualifications, Training, and Education

• Strong computer skills, including basic understanding of MS Outlook, Word, and Excel
• Some insurance billing knowledge is preferred; full training provided
• Minimum typing speed of 40 wpm
• Able to handle pressure and maintain composure under large call volumes
• Must be punctual and dependable