Remote Customer Service Representative

Job Summary

Providing exceptional support to clients, the full-time Remote Customer Service Representative will manage inbound and outbound calls, assist with claims and doctor changes, and maintain accurate records while working in a remote environment.

Key responsibilities:

• Manage a high volume of client calls and provide timely assistance
• Follow communication scripts and clarify customer needs effectively
• Document all interactions in the call center database accurately

Required qualifications:

• Bilingual (Spanish) preferred
• Prior health insurance knowledge preferred
• Experience in customer service
• Strong communication skills and computer literacy
• Compassionate with a strong work ethic