Remote Customer Service Representative

Job Summary

Serving as the primary point of contact for patients and healthcare providers, the full-time Remote Customer Service Representative will manage inquiries, process orders, verify documentation, and coordinate timely delivery of respiratory equipment and support.

Key responsibilities

• Respond to calls, emails, faxes, and new referrals, ensuring all new orders are acknowledged within 24 hours
• Process respiratory equipment orders accurately and ensure completion within 72 hours
• Verify insurance coverage, explain patient financial responsibilities, and maintain communication with referral sources and internal teams

Required qualifications

• High school diploma or equivalent
• Prior data entry experience
• Strong typing and 10-key skills
• Experience working successfully in a remote work environment
• Ability to multitask in a fast-paced environment