Remote Customer Service Representative

Job Summary

Seeking a reliable individual for a temporary Remote Customer Service Representative position, the role will manage high call volumes, conduct outbound cold calls, and provide exceptional customer service while working remotely for a 2-3 month assignment.

Key responsibilities

• Answer and operate a multi-line phone system efficiently while handling a high volume of inbound and outbound calls
• Make outbound cold calls to potential customers and take accurate messages for service technicians and staff
• Input customer orders and maintain customer and lead information within company systems

Required qualifications

• High school diploma or equivalent
• Previous customer service and data entry experience
• Experience with Microsoft 365 applications
• Ability to handle large call volumes
• Self-motivated with strong organizational skills