Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative for nights and weekends, working remotely.

Key Responsibilities

• Manage after-hours and weekend call center operations, including answering phones and scheduling service appointments
• Dispatch technicians promptly and efficiently to job sites
• Serve as the main point of contact for customer inquiries, appointments, and concerns during nights, weekends, and holidays

Required Qualifications

• Experience in scheduling or dispatching in ServiceTitan for 1+ year(s)
• Experience in Plumbing, HVAC, or Electrical Services
• High school diploma or equivalent
• Must be a resident in specified states
• Technical requirements include a compatible desktop or laptop with webcam and speakers