Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative in Patient Billing Solutions.

Key Responsibilities

• Respond to patient and guarantor inquiries regarding billing issues and resolve account balances
• Provide timely and accurate account analysis, ensuring proper documentation and adherence to policies
• Utilize Epic systems and other resources to investigate and resolve inquiries efficiently

Required Qualifications

• High School diploma or GED equivalent required
• Associates Degree preferred but not required
• 1-3 years of relevant experience in customer service or collections in a healthcare setting strongly desired
• Knowledge of Epic billing systems preferred
• Alternative work experience or training may be considered in lieu of experience