Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Work From Home (CST or EST Time Zones).

Key Responsibilities

• Handle customer service inquiries and problems via telephone, internet, or written correspondence
• Engage and educate members on their unique needs and Aetna plans, tools, and resources
• Document and track contacts with members, providers, and plan sponsors while guiding members through their benefits

Required Qualifications

• 1+ years of customer service experience
• High-speed internet with consistent speeds above 25mbps
• Willingness to work Monday - Friday during designated hours
• High School diploma, G.E.D., or equivalent experience