Remote Customer Service Representative

Job Summary

A company is looking for a PST ServiceTitan Experienced CSR.

Key Responsibilities

• Engage callers in friendly conversations while accurately collecting and inputting lead information into the client's CRM
• Follow account-specific instructions, including appointment scheduling and call dispatch procedures
• Manage and record call outcomes appropriately while maintaining call control and providing exceptional customer service

Required Qualifications, Training, and Education

• 2+ years of experience in a high-volume call center
• 1+ years of experience in a customer-facing role
• Ability to type 30 wpm with 94% accuracy
• High school diploma or equivalent required
• Willingness to undergo and pass a criminal background check