Remote Customer Service Representative

Job Summary

A company is looking for a Contact Center Representative - Remote.

Key Responsibilities

• Respond to incoming customer calls regarding fiber-optic internet service, including billing and technical support inquiries
• Provide accurate information and solutions to ensure high customer satisfaction and identify upselling opportunities
• Document customer interactions and assist with account management and technical troubleshooting

Required Qualifications

• High School Diploma or GED is required
• 1 year of call center experience is required
• 1 year of sales or upselling experience is required
• Must have reliable, high-speed internet with a wired ethernet connection
• Bilingual in English and Spanish is preferred