Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

• Answer inbound calls and emails from members and providers, addressing inquiries and issues
• Evaluate and prioritize caller needs, providing appropriate resolutions and maintaining customer satisfaction
• Document communications accurately and meet established call center metrics and quality standards

Required Qualifications

• High School Diploma
• Prior experience in a customer service related field preferred
• General working knowledge of Microsoft Word & Outlook
• Computer keyboard proficiency and internet navigation skills required
• Able to work effectively in a team environment and adapt to a fast-changing environment