Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative- Remote.

Key Responsibilities

• Handle inbound and outbound phone calls to educate customers about their warranties
• Anticipate customer needs and enhance self-service options to improve the customer experience
• Manage customer interactions effectively, resolving conflicts in a fast-paced environment

Required Qualifications

• High School diploma required; Associate or Bachelor's degree preferred
• 3+ years of experience in a customer service role with conflict resolution experience
• Experience in the automotive industry is a plus
• Ability to work from home in a conducive and quiet workspace with reliable internet
• Flexibility to work a consistent schedule, including rotating Saturdays