Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

• Identify, evaluate, and prioritize caller needs, questions, and concerns
• Maintain and restore customer satisfaction while partnering with other teams as needed
• Provide accurate information about programs and services, and escalate issues as necessary

Required Qualifications

• High School Diploma
• Prior experience in a customer service-related field preferred
• General working knowledge of Microsoft Word & Outlook
• Computer keyboard proficiency and internet navigation skills required
• Ability to thrive in a fast-growing, always changing environment