Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative for full-time weekend shifts, offering remote work opportunities.

Key Responsibilities

• Answer telephone calls promptly and professionally, providing patient-focused service
• Obtain and enter accurate demographic information into electronic medical records
• Support changes in call flow processes and meet call volume standards while adhering to HIPAA policies

Required Qualifications

• 1+ years of healthcare, sales, or customer service experience, preferably in a contact center environment
• 1+ years of experience working in a call center preferred
• 1+ years of experience in a medical or healthcare environment preferred
• Proficient in using Microsoft Office Suite and navigating web-based applications
• Ability to handle confidential and sensitive information in a fast-paced environment