Remote Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Act as the initial point of contact for inquiries related to the NJ Family Care Program
• Provide telephone support to applicants and beneficiaries, documenting requests and status changes
• Maintain proficiency in program policies and provide accurate information to customers

Required Qualifications

• Basic understanding of call center operations and customer service quality monitoring
• Ability to establish effective working relationships with diverse individuals
• High School diploma or GED
• Background and drug screening required