Remote Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative (BYOD).

Key Responsibilities

• Assist customers with their accounts and document information accurately
• Provide detailed explanations of account status and inquiries to customers
• Adhere to state and federal regulations while maintaining production measures

Required Qualifications

• Prior call center experience is required
• Experience navigating multiple systems/screens while assisting customers
• Must have dual working monitors
• Proficiency with Microsoft applications
• Ability to adhere to quality assurance goals and production measures