Remote Customer Service Representative

Job Summary

A company is looking for a Remote Full Time Customer Service Representative.

Key Responsibilities

• Answer inquiries from patients regarding account charges, insurance payments, and balances due
• Set up payment plans and contact patients regarding their payment plans as needed
• Maintain confidentiality of Patient Health Information (PHI) and adhere to HIPAA regulations

Required Qualifications

• 1+ year of Customer Service/Call Center experience, preferably in medical or healthcare
• Minimum of High School diploma or equivalent (GED), with continuing education preferred
• Knowledge of Explanation of Benefits (EOBs) is preferred
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to excel in a fast-paced team environment