Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (remote).

Key Responsibilities

• Answer a high volume of inbound technical phone calls
• Troubleshoot, diagnose, and resolve technical issues with high First Contact Resolution rates
• Document all issues, comments, and resolutions in appropriate software applications

Required Qualifications

• High school diploma, GED Certificate, or equivalency; Associate or bachelor's degree in healthcare management preferred
• Minimum of two years' experience in customer service, including six months in a lower-level customer care representative role
• Understanding of the insurance industry, electronic claims, and medical office knowledge preferred
• Ability to work in a fast-paced dynamic environment
• Reliable high-speed internet connection and dedicated quiet workspace required