Remote Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Respond to inbound calls, providing product knowledge and resolving customer concerns with empathy and efficiency
• Process orders, update customer accounts, and maintain accurate records in internal systems
• Multitask effectively while handling customer inquiries and navigating multiple systems

Required Qualifications

• Minimum 1 year of customer service or sales experience, with at least 6 months in a virtual call center setting
• Must have a GED or High School Diploma and be at least 18 years old
• Ability to manage up to 40 incoming calls per day while seated for extended periods
• Must pass a background screening and be legally permitted to work in the United States
• Must reside in specific states: Alabama, Georgia, North Carolina, South Carolina, or Texas