Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

• Handle inbound customer calls and provide requested information regarding products and services
• Resolve customer issues and discrepancies to ensure satisfaction and maintain long-term relationships
• Audit service programs for compliance and communicate service trends to management

Required Qualifications

• High school degree; Associate's degree or higher preferred
• Two years of customer service experience in a high call volume environment preferred
• Strong knowledge of customer service processes and ability to take initiative
• Experience with company software for customer management is beneficial
• Fluency in English and Spanish preferred